This is a 5* if all that counted is charm character, design, excellent location, and friendly helpful staff. 4* rating is mainly because it presents a number of practical challenges for those expecting your typical luxury / high-end business hotel. Biggest is the lack of phones in the rooms, so even for a cup of coffee, or simple question in the middle of the night you have to lug it down to the reception desk. Again, it’s a wonderful, 5* level property when it comes to charm, character, and design, but definitely not for those looking for more traditional 5* level amenities and services.