I want to give a fair and balanced review, so I will start with the positives. The boutique hotel is located on the corner of Royal and Frenchmen street and within walking distance to great restaurants and live music. The hotel lobby has charm and a nice courtyard. I also enjoyed the live music in the evening. Please note this is not the type of hotel to get a lot of rest given the live music and activities late into the evening.
Now the challenges. While I submitted a request for early checkin...I never heard back from the hotel and our room was not ready for a 3pm check-
in. When we finally got into our room around 3:30, the room was not fully cleaned, it was missing the iron and the remote control was missing a battery and inoperable. We immediately went to front desk and she worked to rectify the situation, however we never received the robes as indicated on the website. That evening as we pulled out the sofa bed, there were food particles and dirt on the mattress cover... we called to get new bedding. The next morning I contacted the front desk for housekeeping and they said they would arrive between 10-2. That afternoon we came back to the room, close to 3:30 and our room had not been cleaned. We contacted the manager about all of the issues and he along with housekeeping tidy up the room while we waited outside. We stayed for three nights and given the issues I won't stay again, but the manager did remove the parking charges bc of problems we had the first 2 days