It was filthy and infested with roaches, the experience was terrible. Called front office to tell the and request another room and there was no answer. Called hotel.com complained to them and they also attempted to contact hotel and they couldn't reach them either.
On arrival,my double bed with sofa that I had reserved was not available til the second night,and was not even offered two rooms to make up for the two beds,couch I had paid for.Pool was half full with green water which was one of the reasons I had booked it since I had planned pooltime with my kids.The matress on the sofabed was paper thin as if sleeping on springs and was flithy with no sheets.The counter girl came out half asleep barefoot from back room not understanding I needed sheets and key she had given me would not open the door.On other hand Penelope the counter person from second day did all she could to accomadate us on the second day to get us the room we had reserved.But pool was never in condition to get into.
The room had a horrible smell , I booked in advance for a room with 2 beds and when I got there they didnât have what I paid for and gave me one bed and a couch for 5 guest and told me oh tomorrow we can see if we have one for you . The pillow cases were dirty it was hair on the walls and behind the bed . No house keeping , they didnât want to give us clean towels nor extra towels when it wasnât enough for 5 guest it was 2 big towels , 2 face towels and 2 hands towels .
Terrible i had no TV the first night. It was mold in the bathroon hair on the floor. I feel like i deserve some kind of credit or refund for the inconvenience. Two outta the four staff menbers was helpful the other 2 was horrible.
They couldnt find our reservation and told us they were all sold out, then somehow found it. When we entered the room there was a nice size blood stain on the carpet as soon as you walk in. Blood on the comforter and wall. Looked like some type wing sauce on the ice bucket. We had 4 people in our room but could only get 2 sets of towels and if we needed extra we had to exchange the used ones, which meant going back and forth. The lady running the desk was super rude anout the towels and even handed me a dirty wash cloth with make up still on it. Hair was found in the bed and all over the bathroom. It's clear they onlygo in and male the beds after guest leave.
The room door couldnât open all the way because of the foundation. Towels were old and stained. The shower heads didnât work, barely any water came out. The power went out so the doors to get in and out didnât work the whole weekend. The elevator didnât work.