This is NOT a 4 star hotel and is one of the worst hotels ive stayed at! If they advertised themselves as 2 star it would be better.
First: hotel bathroom is DIRTY. Black mold in the shower, someone else’s dried soap on the shower handle, and a poorly worded sign telling you “most guests use their towel more than once.” The bathroom door was a rollout door that barely closed.
Second: TERRIBLE bedroom! They didn’t even give us a blanket!!!! Just a bedsheet!!! And two pillows for two people, one soft, one memory foam.
Third: the employees treat the space like their own home! The employees were yelling on the phone in personal conversations in the lobby the entire day and we even had to call at 11pm to say they woke us up (from a nap) because they were shouting on the phone. The employees and their friends or the owners sit in the lobby through the day with no room for guests. So unprofessional. They claim to have 24/7 concierge but there were many times at night no one was there or during the day. When we asked them to hold our bags they just put a piece of paper and left it out in the lobby for everyone to see or take because they have “cameras.”
Fourth: you hear EVERY noise from your bedroom. People walking above you, street noise, and all the noise from the hall and lobby. Terrible.
This was a bad experience. It’s located in a street with garbage and cockroaches. The only thing that was good was the A/C. If they advertised themselves as 2 star i wouldn’t complain.