The staff were very congenial, but the tripe of set up made it difficult to speak to anyone, no regular staff, had to contact by text, or other. The hotel was clean and we had enough space, and storage for our clothes, and luggage. The bed was OK, bathroom was very nice, and spacious! Enjoyed being able to open the main window, and bath window, though it was noisy on that street, particularly with construction a couple of blocks away. Great location, close to Duomo, palazzo’s, etc. no breakfast place here, but able to eat nearby, and in our room, we had food from a market. Beautiful city, friendly people, great vacation!