5/5? Lies. I’ve had a life-shattering week, & needed a clean hotel room for 1 night. I didn’t arrive until 12:15AM & check-out is at 11. Desk staff on 10/13-14 was nice enough, but I stood at the counter waiting for them to process for 25-30 minutes even though I booked & paid online. They kept talking about pets/fees. I said N/A, I just want to sleep. I get to the room at 1 AM. I notice a loud sound & it’s an ozone machine. I call the front desk asking if it’s safe to have on & especially curious as to why it’s going. She was so rude, “ uh, we can come remove the machine if it’s an issue. It’s fine for it to be on with you in it.” I played dumb, but I have one of these on my garage. You cannot be in the room for 20-30 minutes after a cycle. It also says that on the machine. I was exhausted. I turn it off, and try to relax. The smell is horrific; mold, cigarettes & sewage combined. I had time to eat an apple, brush teeth, then I start to inspect. Beds have hair, smells of cigs. It’s 1:45-2. I don’t know if these 2 individuals just gave me a bad room since it was late & they didn’t care, even though I paid full price? I don’t know whats happened to the service industry I spent years in. Hotels in Springs have been the worst experiences I have had. I’ve lived in 10+ states, & traveled almost all + abroad. CO Spgs takes the cake of OVERPRICED, horrid conditions,& worse service. I was so done. I left. I slept in my Benz & cried the whole night. Kept my $ too.Unkind, Stay away!