I was thankful to be able to find accommodations in Denver at a decent rate for a week. The location was great...lots of food options and stores in the area.
We had a few concerns to share as the hotel continues to improve its rating.
1. Let people use the bathroom. I couldn't check in, as I am only 18. I had to wait for my sister to arrive so she could check in. As I was waiting, I needed to use the restroom. Hotel staff refused to let me use a restroom as I "wasn't a guest." There was a reservation IN MY NAME. The clerk was very rude about it, too.
2. We were told at check in that we could only have one extra roll of toilet paper during our week stay. When we found that we would run out soon, the front desk was closed, so we found a housekeeper and asked for our extra roll. She refused and said it was against the rules to give people extra toilet paper. We explained that we were told each room got one extra roll, and we would like ours, please. She was mean about it and asked another housekeeper if that was the rule, to which the other housekeeper replied "just give her the f**cking toilet paper."
3. When we booked, the picture online and room description was NOTHING like our room. I do understand that some rooms have been updated and remodeled and some have not. However, in the description it said there was a sofa that folded into a bed. Not only was that not the case, there was no sofa at all. One of us slept on the floor.
