we paid for 2 rooms through shipping and at the reception they wanted to give us only one room. They said that Expedia paid them only one room. They kept us for 3 hours, until 12PM at the reception!the air conditioning in the rooms was broken and it was very cold! I had no hot water! so I paid for 2 cold rooms, without water, and in which I could only stay for 6 hours. Very disappointed!!!!
The Hotel wasn't able to find and verify the booking right away. Even after providing a confirmation number, the reception was able to complete the check-in process more than 30 minutes.
The room was okay. No ashtrays, No towels, 1 Cup to make Coffee or Tea, but the kettle needs to be requested.
Room service is poor. I have stayed for 3 nights, but I still have to call the reception to follow-up with requests.
The bathroom ceiling was leaking aswell.
First of all the customer service representative said that there is no available room to anyone then after i insist to get the room he accepted although he didn't make any search on his computer , another guest was complaining at the same time that his room was very dirty , i found no good services there even when you need any drink or food the customer service representative said only one word NO NO NO
DÄrlig opplevelse. Resepsjonistene forsÞkte Ä lure oss til Ä betale pÄ nytt for bÄde ekstraseng og frokost, selv om vi hadde fÄtt garanti fra Hotels.com om at alt var betalt. Hybelkaninene flÞt pÄ rommet som bar tydelig preg av hardt bruk og dÄrlig vedlikehold. MÞblene var skitne, wi-fien kom og gikk, heisen knirket og frokosten var en vits. Et VELDIG stusselig bord med kalde speilegg og poteter, og tÞrre loffskiver. Det var hele frokosten. Vi hadde ogsÄ gledet oss til treningsrom og basseng, men med den ene skuffelsen etter den andre begynte vi Ä forstÄ at det hang i en tynn trÄd. SelvfÞlgelig var bÄde basseng og treningsrommet under oppussing... NÄr det gjelder parkering ble vi vist ned i kjelleren, men dagen etter hadde vi fÄtt bot. Her mÄtte man tydeligvis registrere sitt UAE telefonnummer for Ä fÄ betalt, men det glemte resepsjonisten Ä informere om.
EpÀsiistiÀ, kosteusvaurioita huoneessa. Aamupala niukka, kaikki kylmÀÀ (myös paistetut kananmunat, paistetut perunat olivat kylmiÀ...). Kahvia ei ollut yhtenÀ aamuna ollenkaan, syyksi kerrottiin, ettÀ kokki ei ole töissÀ...)