6/10 – Goed
8 mei 2019
Needs lots of improvements to be really luxury
We stayed for 5 days in this luxury hotel. Beautiful pool, and that was the best of our stay. This place can be very nice but needs a lot of upgrading to be real 5*. The rooms are cheaply decorated with a luxury touch. If you pay 275 euro per room per night you would expect a luxury bathroom with a bath and rain shower. There was only a simple handshower which you can expect in a hostal.
Also the toilettries, cheap ones and the carton boxes of toilettries were full of fungus inside. Although I complained about this, everyday we still got the same fungused toilettries.
Also, in the general hallways leading to the rooms and stairs there were dead insects everywhere!! In the 5 days we stayed there, it got more and more every day. When I asked the housekeeping if they could remove the death insects, they told me that general cleaning was too busy!! They just do not mob the hallways.
It was so noisy! The hallways are of tiles only. So everybody who is talking, you will hear in your room. Staff with walky talkies in the night, talking so loud, we woke up many times. The worst were the service carts of the cleaning staff and room service. Going through the hallways in the middle of the night or as from 7 am making so much noise that you will wake up right away. We mentioned this to the reception. It was noted but they did not do anything with it. Restaurant is even more expensive than European prices! Way Overpriced and no choise and not tasty. Such a shame of this place!
Geverifieerde reiziger
Gezinsreis van 3 nachten
Geverifieerde gastenbeoordeling van Hotels.com
