Clean and comfortable place to stay, nicely equipped kitchenette, tubs could use resurfacing, noise from floor above made it hard to sleep last night we were there.
This trip to this lodge was terrible!!! The power completely when out two hours after I arrived and did come back. The next morning the power was still out and I decided to leave due to the power being out. I asked the lodge for a refund and they refused to give me a refund. So they basically wanted me to complete my stay even though we had no power. I am VERY DISAPPOINTED in the way management handled my situation. I will never go back to this place again!!!
I stayed at the Snow Lake Lodge. In the past, I had some great experiences there. This time, I found the staff attentive and friendly, and the property very clean and well-maintained. My only issue is that my mattress was terrible. I was in room 201, and I could feel the springs on the mattress. It is clear it needs to be replaced. It was bad enough that my girlfriend and I left early the last day to go home and sleep in our own bed. But for this fixable issue, it would be a 5 star stay!
We wanted peace and quiet for our stay in Big Bear. We have been returning to this lodge as we were satisfied in the past with their customer service. I had requested the 3rd floor a month in advance but was given 1st floor. Our upstairs neighbors had kids running around all day and night. When we complained the front desk stated they canât do anything except send a text message out. We didnât get any rest at night or was able to sleep in due to the guests that keeps stomping the whole time we were there. Please donât stay here if you canât get the top floor. You hear every noise your neighbors make from toilet flushing to water running;very thin walls.
I enjoyed the comfort of the room and the property. Staff was very agreeable.
The room we paid for was like a small apartment which made enjoying our free time in the room. I did not care for the blanket that was in the bed was full of hair (I blame the texture of the blanket rather than the cleanliness of the blanket). However this did set me off from getting in the covers. I slept above the made bed with a blanket I brought from home.
This place was beyond higher than my expectations. It was clean, comfy, spacious and practical. It had everytbing we needed and the staff were amasing. We will be back.
Other reviews said this place was better than the pictures and Iâm glad I listened! The rooms are very spacious and everything was clean and comfortable. The staff were very kind and helpful. Plus super close to snow summit. My family will definitely be coming again.