2/10
Upon arrival, we IMMEDIATELY noticed that the room had not been cleaned to a Home2 standard as there were stains in the restroom counters and mirrors, all the mirrors were smeared, there were long strands of hair hanging from the shelving as well as the lampshade next to the bed. The drawers contained the previous guest “crumbs” and the refrigerator door was ajar when we arrived and therefore was not cold.
Most guest send these emails to obtain a FREE “whatever they can get” but I’m emailing because I know first hand how a Home2 Suites room is supposed to look as my husband and I travel very frequently and he is a fleet driver and stays in your establishments almost WEEKLY.
This was a DISAPPOINTMENT for me, however your front desk staff did offer to move us to a different room after telling us earlier that you were fully booked as we requested a first floor room.
We declined the offer to move rooms as we are in town for a funeral and were heading out to our family and there was no time for a move.
I sincerely HOPE your cleaning staff is informed of this issue and in the future puts forth the best effort possible to uphold the Home 2 Suites reputation!
Rochandra
Séjour en famille de 2 nuits