2/10 – Matig
16 januari 2025
Disappointed in our stay
I would not recommend staying at this hotel during a trip to CDMX. Unfortunately, our experience here was very disappointing. The rooms are extremely small—my parents kept bumping into each other just trying to get in and out of the bathroom. Our room was also unbearably loud, as it was located next to the kitchen. We were also woken up multiple times throughout the night and early morning by noise from other guests.
We didn’t want to leave this review and tried giving the manager a chance to address our concerns by offering a refund or switching our rooms, but they were unwilling to help. It’s unfortunate because the hotel staff is incredibly kind, and this is not their fault. The problem lies with the property itself: the rooms are too cramped, the walls are very thin, and overall, the property seems poorly managed.
Ultimately, we had to cut our stay short and switch to another hotel. I cannot recommend this property if you're looking for a comfortable and restful stay.
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