We arrived at the hotel too early, not the hotels fault but check in was 4pm but we waited for 6 hours before we could check in. The lady at the reception said that the room was not ready and that we could check again later to see when it is ready . No water was offered . We waited 6hours . Although they said we could use the pool facilities. It was a very hot day and so many flies were about . We waited and then when we finally checked in, it was a twin bed. Not what was specified in the agents website. The room itself, first impression was good . But there was lots of hair on the floor. Which I put down to the cleaners mop.They need to change their mops regularly. There was no kettle in the room but there is a fridge. We later found out from another guest about a shop just a few minutes and you buy drinks extra from there . Also there is restaurants close by . But we booked half board so no need to go out for food. One thing I liked about our room is that the pool is in the front of it. There is lots of flies everywhere but thatâs nature. The beds was very comfortable snd the air condition worked well. Breakfast and dinner , we went early in order to get a clean table. Food options to suit every palate and the food was delicious. Fresh fruits were served each time. Apart from the check in experience, we enjoyed our stay
Det enda bra med hotellet var poolen. Annars rekommenderar vi ett annat hotell. Vi var dÀr som familj, men det var tyvÀrr mer ett partyhotell med vÀldigt dÄlig service och mat. KvÀllsbuffen rekommenderas ej, och om man Àter lunch i Casa Club pÄ lunch och pÄ kvÀllen Àr hamburgaren godare pÄ lunchen. PÄ kvÀllen fick vi en fÀrdiggjord, typ Mc donalds burgare, trots att man bestÀllde frÄn samma meny. Utcheck var 10, vilket normalt Àr mellan 11-13.
We went in Mid May 2025. A modern hotel. Room was nice and clean. Bed was very comfortable only 1 pillow though. They say the sheets will be refreshed on day 3 of a week long stay. We had spilt a small amount of coffee on the sheet but they just made the bed without changing the sheets. A handrail was loose in the bathroom and came off but staff fixed straight away. Looks a bit different to the photos but still very nice. Lots of flies and bugs around the pool area but theres probably not much that can be done about that. The pool was closed until July which was a bit strange as it was 28 degrees and very sunny. Some of the sunloungers were ripped and a few had bird excrement on them. The balanise beds were closed off. The snack bar by the pool was also closed. Staff were very nice and polite. Room didnt have coffee making facilites when we arrived but we were provided with a kettle and cups upon asking. We didnt eat much at the hotel, mainly went to the independent restauraunts and bar in the resort. Ordered a pork burger at the hotels club house which was raw in the middle so steered clear after that. The main areas were well lit at night but some of the paths between the apartments were very dark and we stumbled a few times on steps. The resort itself is quite remote. Definetely need a hire car if you plan on days out. There is a bus from fuente alamo to cartagena and murcia but getting a taxi is quite difficult. Staff were very helpful and rang several taxi firms for us.
The room was fine and comfortable. The pool, Spa and aports center were closed. The golf course was in horrific shape. The restaurants in the community were closed. Felt like we were in a desolate movie lot. We paid for 2 nights, but stayed one and moved on.