Extremely Disappointing Experience – Poor Customer Service, Unprofessional Conduct, and Unacceptable Room Conditions
My experience at The Quay Hotel Little India, Singapore, was absolutely terrible and far below any acceptable standard of hospitality.
Upon arrival for check-in, I was informed by the reception staff that my booking had been cancelled, despite my having a confirmed reservation and the relevant booking documents. Instead of resolving the issue professionally, the staff offered me another booking at a significantly higher price. This was completely unexpected and extremely frustrating.
The situation became even more unpleasant when the receptionist insisted that I pay in Singapore dollars immediately. I explained that I had US dollars with me and was willing to exchange the currency and make the payment once the rain outside stopped. The staff showed no understanding or consideration of the situation and repeatedly pressured me to go outside in the rain to exchange the money and pay immediately.
Eventually, after considerable inconvenience and unnecessary pressure, I paid USD 400 to secure the room, even though my original confirmed booking was only USD 320. The entire process was stressful, unprofessional, and completely unacceptable.
Unfortunately, the experience deteriorated further when I entered the room. The condition was shocking. Rather than feeling like a proper hotel room, it looked more like a storage room, with an extremely unpleasant experience.