Overall me and my girl were disappointed with our stay due to several issues with cleanliness, maintenance, and service.First, there was absolutely no hot water during my stay.I also asked multiple times for the shampoo,conditioner,and body wash in my room to be refilled,but they were never restocked.Another issue was the overflowing trash throughout the hotel.Whenever we wanted to throw away trash from our room, we used the trash can by the elevator since it was the closest one.Every time, it was completely full,as if it hadn’t been emptied in quite a while.The trash cans in the breakfast area were also overflowing, which made it seem like trash removal was not being handled regularly.Breakfast was also disappointing.We went around 8:30 a.m., and many of the advertised breakfast items were already empty. The juice dispensers were nearly empty, there was very little fruit available, and several other items had not been replenished.
It appeared that only one employee was responsible for preparing and restocking the breakfast while also taking out the trash. She seemed overwhelmed and unable to keep up with everything. Most other hotels I’ve stayed at have two or three employees managing the breakfast area, which allows them to keep it clean and fully stocked.Overall, I believe the hotel needs to improve its organization, cleanliness, and staffing. They also need to do a better job maintaining guest rooms, ensuring toiletries are replenished, and addressing the no hot water !!