10 stars! The team, Alessia, Alex, and Viola, were so helpful and kind. They created a welcoming environment from our initial communication ahead of our stay to our fond farewell. Such amazing customer service! Thank you for making our stay in Firenze so special. The space was inviting, the bed was very comfortable, having a separate living area was so nice, and the bathroom was spacious. We appreciated all the amenities. We truly felt like VIPs during our stay. The location is so convenient for traveling, and we felt very safe during our stay. Highly Recommend!