I would like a refund, Expedia failed to Email access codes to enter the building and the room we had reserved. When we hadn't received the necessary codes by 4:00 pm (check in time) prior to arrival, We were able to contact Expedia and the after a difficult search they were able to find our reservation. the woman we spoke to finally found our reservations and provided the codes for the building room. We were able to enter the building. However, the key code provided to us by the Expedia customer service agent would not unlock the door for the room assigned to us. I believe someone else was in our room because a dog barked as we tried to gain entry. At that point, we called Expedia customer service again, but this time we got the Mumbie branch of Expedia, The gentleman we spoke to was unable to help us in any way and asked us to "call back tomorrow". I asked to speak to the on duty manager but they could not find him. So there we were 11:00 at night, my wife and or children without a place to sleep on the eve of the long 4th of July weekend with nowhere to turn. Not happy, not happy at all, will never rely on Expedia again.