Here’s a clear, firm review you can post:
My stay at Cartagena Hotel and Residence was very disappointing. One major issue was that there was no hot water in my unit, which made the stay extremely uncomfortable.
On my first night, I also experienced a serious safety concern. A stranger repeatedly knocked on my door multiple times, which made me feel unsafe and harassed while staying alone in an unfamiliar city. Because I was uncomfortable, my family came to check on me and help me feel safe while I was in Cartagena. However, the hotel would not allow them to come upstairs.
This visitor policy was not clearly presented to me before my stay. If I had known that my family would not be permitted to come up to my unit—especially after I experienced a concerning situation involving someone repeatedly knocking on my door—I would have reconsidered booking this property.
I understand that hotels may have security and visitor policies, but those policies should be clearly communicated before guests book. Given the lack of hot water, the safety concerns I experienced, and the way the situation was handled, I was left feeling uncomfortable and unsupported. I hope management takes guest safety, communication, and basic accommodations more seriously.