We arrived at 7am, after a night on the plane, hadn't sleep at all. Receptionist told us our room was ready but we couldn't have it before 14h (check in time). He said he would make an exception and let us in the room at 10am but not earlier than that. We had nowhere to go, hadnt sleep, and found it very rude that he told us room was ready but that he wouldn't let us in!! So we offer to pay half the price of a night for the 3 hours left before our check in. Receptionist said no he wanted us to pay 30$ which is more than what we pay for 1 night (23$)!!!!!! We explained we were staying there 4 nights and would appreciate it if they could help us out but no, apparently it is their policy! So we waited in front of the hotel, trying to sleep on a chair for 3 hours.
Finally, at check out, 4 nights later, we asked of they could help us out and keep our luggages (2 packsacs) for 24 hours. Receptionist said they couldn't, unless we booked another night and stayed with them after that 24 hours.. Customer service at this hotel is absolutely frustrating, arrogant and employees lack empathy.
Sheets were dirty in the room and absolutely no natural light coming in by the window that faces a wall.