2/10 – Matig
17 mei 2025
The most horrible experience I have had and their service is terrible! Don't rely on the reviews as they have bought good reviews! Trust me, he staff here, especially the manager does not care about guests having a positive experience.
We checked in at 4 pm, way beyond the check in time and both the front desk staff gave us completely different info about our package, that is fine. We enter the room and things are dirty, coffee station has milk powder all over, washroom isn't clean at all, the bed covers and towels have stains on. The shower gel bottles are fully empty and not refilled. We ask for water, 10 mins later we are told that bottles water is chargeable and they have aro filtered water. We agree to that, 15 mins later they come and give bisleri bottles stating the aro water isn't ready. 3 hours after checking in and providing all the documents, they call me up saying they forgot to take my Indian visa and I had to go present it to them again. I called the manager expressing everything I feel and he did absolutely nothing about it. He told me on the phone that he is off for the day and he will take care of me or contact me the next day... Absolutely no news for him.
The next morning we got disturbed since the staff kept knocking on the door saying housekeeping and being super noisy... Apparently they were filming a promotional video.
Pls trust me and DO not stay here, the most horrible service and experience. Go stay at a proper reputable hotel
Devika
Devika, reis van 3 nachten
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