2/10 – Matig
10 jan 2026
The ratings on hotels.com were completely false. This property was the worst hotel in terms of cleanliness, convenience, and amenities that we have ever been in. We considered leaving and canceling the room but didn't have other options and didn't want to deal with the front desk staff again. We weren't actually sure where we should check in. I have several pictures that show property neglect, possibly unsafe and definitely unsanitary conditions. The check in staff was dour and it seemed we were interrupting their nap. The coverlets on the beds had bleach stains and cigarette burn holes in them. There was only a sheet and thin coverlet rather than any blankets. There was no elevator and no luggage cart. The room did not have any USB ports for charging electronics. The plug on the light between the beds didn't work at all . There was no kleenex provided in the room. Room service consisted of providing one more bath towel and one more hand towel - didn't make beds or leave new plastic cups. The "breakfast" consisted of ice cold water in the hot water carafe, 1 remaining apple, no milk for the cereal and 1 remaining muffin and donut each. The microwave was filthy. There were personal items settled into the walkways that apparently belonged to long-term residents. The grounds were unkept and littered with decorations from holiday's past. There was a small hole dug in the dirt under one of the paint-peeling stairways that appeared very creepy. The site should be razed.
Karen
Karen, gezinsreis van 2 nachten
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