Horrible hotel and location!
We arrived around midnight Sunday and were shocked to find no reception and no way to enter the hotel. We felt unsafe standing outside, as the area was filled with noisy bars, gang members and prostitutes. This alone is the main reason we will never return.
When we finally got into the room, the air was bad and smelled strange. As it was on the ground floor, we didn’t feel safe opening the windows, but had to because it was unbearably hot. The air from outside was filled with cigarette smoke from neighbors.
We were also surprised there was no cupboard in the room. I called your company four times, explained that we were staying for a week, and asked for a room on a higher floor with a cupboard. Each time I was kept waiting, told I’d be called back, but no one did. Finally, I received an email offering an “upgrade” if we paid extra – which was completely unacceptable.
On top of this, the noise at night was terrible, and we even found cockroaches in the room and entrance hall.
The only positive was the style and size of the bathroom, but overall the experience was very disappointing and we will never return.
