Despite having a confirmed reservation, we were not accommodated in the apartment we had booked. Upon arrival, we were informed that we would instead be staying at a different apartment approximately 5 miles away from the original location.
One of the main reasons we chose the original apartment was its mountain-view accommodation. Unfortunately, the alternate apartment did not offer a mountain view, so the stay was not as expected based on our reservation.
We contacted customer support to see if the issue could be resolved, but the reservation could not be changed. As a result, we had to stay in the alternate apartment.
Overall, this was a disappointing experience because the accommodation provided did not match the confirmed booking. Future guests should be aware that the accommodation they receive may differ from the one originally reserved.