The Location of the hotel and the staff is very nice.
However, the facility itself was not in a good shape. There was mold on the bathroom curtains, the chair was very dirty and there was a dead bug under the blanket when I first arrived. Thefore the hotel was only okayish for the price
The staff was very kind and the breakfast was good. I really enjoyed the pool too and all the convenience around. Unfortunately the room never felt clean, they gave you one roll of toilet paper at a time and there were a variety of living creatures in my room from mice to lizards, ants and I believe the mattress had either fleas or bed bugs. I got bit so many time.
The staff are amazing and the place is quite pretty and clean, outside of the main craziness near ubud palace etc so easier to elal around near hotel. My only issue is that other guests are ofcourse very loud and enjoying Thier holiday and the rooms on the bottom floor are where everyone is walking past. Bring ear plugs if you don't wanna be woken up at 6 am by families out on the corridor having loud conversation. It's also high season right now so to be expected đ
Paikka oli miellyttÀvÀ ja hyvÀllÀ paikalla. Henkilökunta erityisen palvelualtis. Huone pieni, amme kiva. Kylpyhuoneesta pÀÀsi ulkosuihkuun. Aamiainen seisovasta pöydÀstÀ maittava. Uima-allas sopiva. Huoneiden ÀÀnieristys huono. Ravintola ei ollut auki. Aula/ravintola viihtyisÀ. YmpÀristö kaunis. Miinuksena rotta, joka tuli yöllÀ huoneeseemme katossa olevan reiÀn kautta. ReikÀ tukittiin ja toisena yönÀ nukutti hyvin.
This property was sadly lacking the staff needed to understand customers needs. Poor management and training of front desk personnel and rude treatment of guest.
We checked out after one night at this property after trying to move or upgrade rooms. The room we were allocated was absolutely filthy and when I advised the gentleman at the frontdesk, I was told it's very busy so staff haven't been able to clean. That's just unacceptable.